Monday, May 5, 2008

Within and Without Ebay

I had a situation on ebay recently in which the winning bidder of a live auction had emailed me through ebay, saying in so many words that they had made a mistake, bidding on my item by accident and didn't want it. I wrote back saying all they needed to do was retract their bid and I included the link on ebay to do so. The real problem was the bid was placed within 12 hours of the end of the listing and the bidder couldn't retract the bid. There were already about 10 bids placed so I didn't think it was wise to pull the auction.

When the auction ended, this bidder won the auction. I emailed asking the bidder to pay at least my final value fee since I was the one paying for their mistake. But I didn't receive a response.

I thought about giving the person negative feedback. I considered opening up a dispute to give them a strike. I waited for their response. A day passed and and still no reply, as if their apology meant they were off the hook and could move on.

I came close to sending them a "now-you-lookie-here" toned email. But instead, I decided to open up a dispute, wait the required seven days and then close it to get my final value fee and they would get a strike against them.

I went to the dispute link and drilled down to what I was looking for with all of the options they had. I decided to go exploring and to see if I could find something else that would be helpful.

And I did. I discovered I could easily close the transaction if the buyer and I decide not to move forward. The option is called "the buyer and I mutually agree not to complete the transaction." I closed the transaction this way and the winning bidder got an email from ebay so they could confirm this was true, giving reason why they didn't want the item and I got my fees refunded.


The best alternative to ebay for selling etopps in-hands is not online. With some diligence, planning and salesmanship, selling in-hands at card shows can be quite successful.

In the upcoming weeks, I will cover the many aspects to executing a profitable (and fun) card show selling experience.

No comments: